Cookie Policy
Last updated: 19/04/2025
This Cookie Policy outlines how ticketHUB ZM ("we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our website https://www.tickethubzm.com (the "Website"). It explains what these technologies are, why we use them, and the choices you have regarding their use, in accordance with international regulations such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Zambian Data Protection Act No. 3 of 2021.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owner for various functions including site functionality, security, performance, analytics, and marketing.
Cookies can be classified as:
First-party cookies: Set directly by our website.
Third-party cookies: Set by third parties whose services appear on our pages (e.g., Google Analytics).
Session cookies: Temporary cookies that expire when you close your browser.
Persistent cookies: Remain on your device until deleted or expired.
2. Legal Basis for Using Cookies
Under applicable data protection laws, including Zambia’s Data Protection Act and the GDPR, we must have a legal basis to process personal data. Our use of non-essential cookies (e.g., for analytics or advertising) is based on your explicit consent, which you may provide or withdraw at any time.
Essential cookies (those necessary for site functionality) are used on the basis of legitimate interest or contractual necessity.
3. Why We Use Cookies
We use cookies and related technologies for the following purposes:
a. Strictly Necessary Cookies
These are required for the basic functioning of our site and cannot be switched off in our systems. They include cookies that:
Enable website navigation and security.
Allow login and access to secure areas.
Support payment and ticketing operations.
b. Performance and Analytics Cookies
These help us understand how users interact with the website, improving speed, usability, and content relevance.
Examples include:
Google Analytics
Facebook Pixel
c. Functionality Cookies
Used to remember your preferences and enhance personalization, such as remembering your location or language settings.
d. Targeting and Advertising Cookies
These cookies record your visit, the pages visited, and links followed. We may use this information to tailor advertising to your interests. These may be set by:
Advertising networks (e.g., Google Ads, Meta)
Social media integrations
4. Types of Cookies Used
| Cookie Type | Purpose | Duration | Set By |
|---|---|---|---|
| Session Cookies | Maintain session state, navigation, and user logins | Expires on close | ticketHUB ZM |
| Preference Cookies | Remember choices such as language or location | 1 year | ticketHUB ZM |
| Analytics Cookies | Track usage and performance (e.g., Google Analytics) | 2 years | Google, Facebook |
| Marketing Cookies | Deliver personalized ads and measure effectiveness | Up to 1 year | Google, Meta, etc. |
5. Third-Party Cookies
We work with trusted third-party providers who may set cookies on your device through our website. These include:
Google Analytics (for usage tracking)
Facebook Pixel (for social media campaign tracking)
Payment gateways (e.g., DPO, Flutterwave, PayPal)
Live chat and support services (e.g., Tawk.to or Intercom)
Please note that we do not control how third parties use cookies. We encourage you to review their respective cookie and privacy policies.
6. Your Rights and Choices
You have the right to:
Be informed about the data we collect via cookies.
Access and request a copy of your personal data.
Withdraw consent at any time.
Request correction or deletion of your data.
To manage cookies, you can:
Adjust your browser settings (see links below).
Use our on-site Cookie Preference Center to accept or reject non-essential cookies.
Browser management guides:
7. Cross-Border Data Transfers
As part of our operations, your cookie-related data may be transferred to and stored in countries outside Zambia or your country of residence. We ensure such transfers comply with applicable laws and that your data is protected using safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
8. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in legal requirements or how we use cookies. When we make changes, we will revise the "Last Updated" date at the top of this policy.
We recommend that you review this policy regularly to stay informed about our use of cookies and related technologies.
9. Contact Us
If you have any questions or concerns about our use of cookies or this policy, please contact us:
ticketHUB ZM
Email: [email protected]
Phone: +260 975 168 880
Website: https://www.tickethubzm.com